Frequently Asked Questions
Yes, you can ship a non-operational vehicle, but you need to inform us in advance. Non-operational vehicles require special equipment for loading and unloading, which may incur additional charges. Ensure that your vehicle’s condition is accurately described when booking to avoid any delays or issues.
We recommend booking your auto transport at least 1-2 weeks in advance. This allows us sufficient time to arrange the best possible carrier for your needs and accommodate any specific requirements you may have. During peak seasons, it’s advisable to book even earlier.
While it’s generally discouraged to place personal items in your vehicle during transport due to liability reasons, some carriers may allow it within certain weight limits (usually up to 100 pounds). Personal items should be placed in the trunk, and remember that they are not covered by the carrier’s insurance.
Yes, either you or a designated representative should be present at both the pick-up and delivery locations. This is important for conducting a vehicle inspection and signing the Bill of Lading, which documents the vehicle’s condition before and after transport.
Yes, our quotes are all-inclusive. The price we provide includes all costs associated with the transport of your vehicle, such as fuel, tolls, and insurance. There are no hidden fees, and the quoted price is what you will pay.
Your vehicle will only be driven for loading and unloading purposes, unless otherwise specified. It will be transported on a carrier and will not accumulate mileage during transit. Any driving is limited to the necessary maneuvering required to position the vehicle on and off the transport truck.
To prepare your vehicle for transport, ensure it is clean both inside and out for a proper inspection. Remove all personal items and secure or remove any loose parts or accessories. Check for leaks, ensure the battery is charged, and tires are properly inflated. Disable alarms and provide a set of keys to the driver.
The duration of the shipment depends on the distance and route taken. On average, cross-country transport can take 7-10 days, while shorter distances may take 3-5 days. We will provide an estimated delivery window when you book your transport.
You can pay for your vehicle transport using major credit cards, debit cards, or electronic bank transfers. We provide flexible payment options to accommodate your preferences. A deposit may be required when booking, with the balance due upon delivery.
Yes, we offer vehicle tracking so you can stay updated on your vehicle’s location throughout the transport process. You will receive regular updates, and our customer service team is available to provide additional information as needed.