1. Introduction
At State By State Carriers (“we”, “us”, “our”), we recognize the importance of protecting your personal information and are committed to ensuring its privacy, confidentiality, and security. This Privacy Policy explains how we collect, use, share, and protect your personal data when you engage with our services, whether through our website, via email, phone, or other communication methods. By accessing or using our services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We collect various types of information in order to provide you with the best possible service and to fulfill our contractual obligations. The types of information we may collect include:
Personal Information: This includes any information that can be used to identify you as an individual. Examples include your full name, postal address, email address, phone number, and other identifiers that allow us to communicate with you and verify your identity.
Vehicle Information: To facilitate the transportation of your vehicle, we collect specific details about the vehicle being transported. This includes the make, model, year, Vehicle Identification Number (VIN), license plate number, and a description of the vehicle’s condition.
Payment Information: We collect and store payment information necessary for processing transactions related to our services. This may include information about certified funds, cashier’s checks, money orders, company checks, or bank checks. Please note that we do not accept personal checks, and we do not store credit card or debit card details.
Transaction History: We maintain records of all interactions and transactions you have with us, including service requests, quotes provided, contracts entered into, and services rendered. This helps us manage your account and provides a history that can be referenced for future transactions or inquiries.
Technical Information: When you use our website, we may collect technical information that helps us understand how you interact with our online services. This may include your IP address, browser type and version, time zone setting, operating system and platform, and information about your visit, such as page response times, download errors, length of visits to certain pages, and page interaction information.
3. How We Use Your Information
The information we collect is used for various purposes, all of which are aimed at delivering, maintaining, and improving our services to you. Specifically, we use your information to:
Provide and Manage Services: Your personal and vehicle information is essential for arranging and executing the transport of your vehicle. This includes coordinating pickup and delivery schedules, communicating with carriers, and ensuring that all logistical aspects of the transport are handled efficiently and professionally.
Process Payments: We use your payment information to process the financial transactions necessary to complete your order. This includes charging deposits, processing final payments, and managing refunds where applicable. All payment processing is conducted in a secure environment to protect your financial information.
Communication: We use your contact information to communicate with you about your order, including providing updates on the status of your vehicle transport, responding to your inquiries, addressing any concerns you may have, and notifying you of any changes or issues that may arise during the service.
Compliance and Legal Obligations: We may use your information to comply with legal obligations, such as maintaining records for tax purposes, responding to legal requests, and enforcing our contractual terms and conditions. This also includes using your information to protect against fraud, unauthorized transactions, claims, and other liabilities.
Improve Our Services: We analyze the data we collect to improve our services, enhance the user experience on our website, develop new services, and address any issues that arise. This includes using technical information to troubleshoot, conduct data analysis, and perform research to understand how our customers use our services.
Marketing and Promotional Activities: With your consent, we may use your information to send you marketing communications that we believe may be of interest to you. This can include information about new services, promotions, and special offers. You can opt out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us directly.
4. Information Sharing and Disclosure
We understand that your personal information is valuable, and we take its confidentiality seriously. We only share your information under the following circumstances:
With Service Providers and Partners: To provide our services effectively, we may share your information with trusted third-party service providers and business partners who assist us in operating our business, such as carriers, payment processors, IT service providers, and customer support teams. These parties are contractually obligated to protect your information and are not permitted to use it for any other purpose.
Legal and Regulatory Compliance: We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal processes. We may also disclose your information to regulatory authorities or law enforcement agencies to comply with legal obligations, protect our rights, or prevent harm to individuals or the public.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred to the acquiring entity. In such cases, we will notify you of the change in ownership or control of your personal information and will inform you of any changes to this Privacy Policy.
With Your Consent: In situations where we wish to share your information for purposes not covered by this Privacy Policy, we will obtain your explicit consent before doing so. You have the right to withdraw your consent at any time.
5. Data Security
We are committed to ensuring the security of your personal information and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, alteration, or disclosure. These measures include:
Encryption: All data transmitted through our website and stored on our servers is encrypted using Secure Socket Layer (SSL) technology to prevent unauthorized access.
Access Control: Access to your personal information is restricted to authorized personnel who need it to perform their job duties. These individuals are bound by confidentiality obligations and are trained on the importance of protecting personal data.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.
Regular Security Audits: We regularly review and update our security practices to ensure the continued protection of your personal information. This includes conducting security audits, monitoring our systems for vulnerabilities, and implementing enhancements as needed.
Despite our efforts to safeguard your information, no security system is completely impenetrable. Therefore, we cannot guarantee the absolute security of your information. In the unlikely event of a data breach, we will notify you and the appropriate authorities in accordance with applicable laws.
6. Your Rights and Choices
You have several rights regarding the personal information we collect and process. These rights include:
Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information to you in a structured, commonly used, and machine-readable format.
Right to Correction: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal and contractual restrictions. We will comply with your request where possible and will inform you if we are unable to delete your information due to legal obligations.
Right to Object to Processing: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes. If you object, we will stop processing your information for that purpose unless there are compelling legitimate grounds for the processing.
Right to Data Portability: In certain circumstances, you have the right to request that we transfer the personal information we have collected about you to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We will respond to your request within the timeframes required by law.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to gather information about how you use our site. Cookies are small text files that are placed on your device when you visit a website. They allow us to recognize your device, remember your preferences, and provide you with a more personalized experience.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate the site and use its features, such as accessing secure areas.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This information helps us improve the performance and usability of our site.
Functionality Cookies: These cookies allow our website to remember choices you make, such as your language preferences, and provide enhanced features.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.
Managing Cookies: You can manage your cookie preferences through your browser settings. Most browsers